Reference

How dewatogl Handles Your Personal Data

This Privacy Policy explains exactly what data we collect when you use your account, make deposits via DANA, OVO or GoPay, and browse on mobile — and how we keep that data secure.

Account data protectionDANA, OVO, GoPay transaction privacyCookie controls availableYour right to access your dataClear retention periods

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What We Collect and Why We Collect It

dewatogl Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with dewatogl, we collect the details you provide directly — your name, contact address, and the e-wallet details linked to deposits and withdrawals via DANA, OVO or GoPay. Each transaction creates a record we hold to verify payments, resolve disputes, and

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keep your wallet history accurate. Beyond account registration, we collect device and session data automatically: your IP address, browser type, the pages you visit, and session duration. This helps us keep the mobile experience stable whether you switch between your phone and a desktop browser mid-session.
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We do not sell your personal data to third parties. We may share limited data with payment processors — specifically the e-wallet rails you use, such as DANA, OVO or GoPay — strictly to complete your transaction. Any third-party processor we work with is required to
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handle your data under terms consistent with this policy. Where our services are available depends on local law in Indonesia and eligible regions; our data practices follow the same regional scope.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING PRACTICES

Security, Cookies, Retention and Your Rights

We apply SSL encryption across every page and every account session. Cookies on the site serve session continuity — for example, keeping you logged in when you move between mobile and desktop — and basic analytics. You can adjust cookie preferences through the banner shown on your first visit or through your browser settings at any time.

Account Security

Your login credentials are stored in hashed form. We never store your DANA, OVO or GoPay PIN. Two-factor verification is required when account details are changed.

Cookie Controls

Session cookies keep your lobby state intact across devices. Analytics cookies are non-essential and can be declined. Your preference is saved and respected on every return visit.

Data Retention

We keep account and transaction records for as long as your account is active and for a defined period after closure, in line with financial record obligations applicable in eligible regions.

Your Access Rights

You may request a copy of your personal data, ask us to correct inaccuracies, or ask for deletion where no legal obligation requires us to keep it. Requests are handled through support or Account Settings.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to access, correct or delete the personal data we hold on your account, reach out through one of the channels below. We aim to acknowledge your request promptly and resolve data queries as quickly as the verification process allows — typically within the same working cycle your message arrives.

Team online

Live Chat

Open the chat icon on any page of the site. Identify yourself with your registered account details so we can locate your data record and act on your request.

Email Support

Send your data request to our support address shown in your account dashboard. Include your registered e-wallet name — DANA, OVO or GoPay — to speed up verification.

Account Help Centre

Log in and navigate to Account Settings, then select Privacy Request. You can submit a data access or deletion request directly from there without contacting support first.

Common Questions About Your Data and This Policy

These are the questions we hear most often about how dewatogl handles personal data, what rights you have, and how to act on those rights from your account.

We collect your name, contact details and the e-wallet identifier you use to deposit — DANA, OVO or GoPay. Device data like IP address and browser type is collected automatically when you browse.

Only with the payment processor needed to complete your transaction. We do not sell that data. The processor operates under confidentiality terms aligned with this policy.

Log in, go to Account Settings and select Privacy Request, or contact support via live chat. We verify your identity first, then provide your data summary within our standard response window.

Yes. Submit a deletion request through Account Settings or support. We will delete data that is not subject to a legal retention obligation — transaction records tied to financial compliance may be retained for a defined period.

Session cookies maintain your logged-in state across your phone and desktop. Non-essential analytics cookies can be declined via the cookie banner on your first visit or through your browser settings at any time.

Account data is held while your account is active. After closure, records are retained for a period consistent with applicable financial obligations in eligible regions of Indonesia, then securely deleted.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoDewatogl Banking InfoAbout Us

How dewatogl Handles Your Personal Data

Security, Cookies, Retention and Your Rights

Account Security

Cookie Controls

Data Retention

Your Access Rights

How to Reach Us About Your Data

Live Chat

Email Support

Account Help Centre

Common Questions About Your Data and This Policy

01 What personal data does dewatogl collect when I register?

02 Is my DANA, OVO or GoPay payment data shared with anyone?

03 How do I request a copy of the data dewatogl holds on me?

04 Can I ask dewatogl to delete my personal data?

05 How does dewatogl use cookies and can I turn them off?

06 How long does dewatogl keep my account and transaction data?

Privacy Policy

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